We have teams located in both Europe and North America (and we’re expanding into Asia soon!) and can cover a wide range of timezones to ensure you get the speed of support you need.
We can currently provide your support in English, French and Polish. We’re actively expanding our team and we’re sure we’ll add more languages soon!
All of our support is tracked and delivered in Podio! That makes it easy to integrate our support solutions directly into your Podio organisation to ensure that you and your team have direct access to the support you need.
System & User Support
We can offer both system support (i.e. technical support on your Podio System) and user support (for systems we design) to ensure that you’re not bogged down with questions from your team as you introduce new elements of processes to them.
Monthly Support Packages
Our monthly support packages are an ideal complement to your system. They not only give you the peace-of-mind to know that you will always have pro-active support from our awesome Podio team, but also build in added-value functionality like email tracking, system backups and user support.
Dedicated Support Workspace
Support Response Time
Gamechangers System Updates
End User Support
Full System Backup
Dedicated Support Hours
12 Hours (Mon-Fri)
Included (up to 10 Users)
6 Hours (Mon-Fri)
Included (up to 30 Users)
* All support packages can be customised to include specific products (like our Phone/Email Integrations)
Bespoke packages are available for larger organisations or for organisations that have specific requirements.
Pre-Purchased Hourly Packages
Our pre-purchased hourly packages are a flexible way to buy in Podio expertise on an “as-needed” basis. This option is perfect for organisations that have Podio and want some help designing new features, improving efficiency, maximising their effectiveness or training their staff.