In this fascinating episode we welcome Izzy Pritchard to the podcast. Izzy has a fascinating history and tells us about his journey from working on Superyachts to building awesome Podio systems at Future Solutions.
This is a great opportunity to hear from someone who has built his way into Podio development by building his own business’s system from the ground up. Izzy talks about how his Podio system was able to do the work of several people in his holiday home management company allowing him to be much more efficient and productive.
We also explore how he has transitioned from being a business owner to now being a full-time Podio consultant.
Check Izzy out at Future Solutions
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Jordan Fleming: 0:00
Hey everybody, it’s Jordan Fleming here. Before I dive into the podcast, just a little quick reminder that really helps it if you can share it around your social media. Give us a like, review on iTunes or Google Play or wherever you listen to the podcast. And of course head over to ww.wearegamechangers.com and register if you want to be a guest on the show, or if you know somebody who would like to be a guest on the show, we always like to talk to as many people and as brought in a group and disparate a group of people as we can. Because I think it’s interesting to hear everybody’s stories about podio. And thanks to our guest today, Is he good good friend of ours from Future Solutions, a podio partner in the UK. We know them really well the great friends of our company and the show and it was a real pleasure to speak to Izzy he’s got a really interesting background, which I want to dive into now more than ever. So hopefully once this whole coronavirus lets up I’ll be able to have some pints with him in in London and we can catch up together. So without further ado, I’ll leave you in the capable hands of Izzy and myself.
Welcome to powered by Podio automation is everything. Supercharge your business with Podio. Get ready for another episode of Supercharged! with Jordan Samuel Fleming your weekly dive into the awesome impact workflow and automation can have on your business when it’s powered by Podio. Join us each week as we learn from the top Podio partners in the world, as we investigate system integrations and add ons, and hear from real business owners who have implemented Podio into their business. Now join your host Jordan Samuel Fleming, CEO of Gamechangers for this week’s episode.
Jordan Fleming: 2:01
Hey everybody, and welcome to this episode of Supercharged! I’m your host Jordan Samuel Fleming, here to talk all about the power of workflow and automation when your business is powered by Podio. Today’s guest is Izzy Pritchard from Future Solutions. They are returning champions in many ways because Pete Cuff Who is he works with has been on the podcast a couple times. And I am delighted to have Izzy on today to talk a bit about his journey with Podio. Izzy – Welcome to the podcast. Introduce yourself.
thanks, Jordan. Thanks for the warm welcome. Yes, I guess we are returning team from Future foundations here. So yeah, my name is Izzy Pritchard. I am a kiwi living in London for my son’s I felt sorry living in Bath and England for my son’s I married a British girl and now I’m living in the chill. But yeah, so my journey into Podio has been one that designed by myself. I came in from building my own business, a holiday let business running on the back of Podio. After three years of working with podio became a bit of a master at it. COVID robbed the business from me. Holiday lets obviously don’t do too well, when you have a shutdown society, global society. So I turned backwards and looked at my past, which is all of it, I’ve been in it, I’ve been much qualified and Dell qualified. And I was starting it when I was in my early 20s. And thought the most logical choice was to continue working with podio. So I use the wonderful podio forums, which most of you who listen to this podcast probably have used before. And put my name out there. And Pete took a bite. And, and next thing you know, I’m now doing what I did for myself, for many other organisations,
Jordan Fleming: 4:04
Pete took a bite, I’m gonna, that is gonna come back to haunt him eventually. I’m gonna get him for that. And actually, that is a, you know, that’s a good point that you raise. And it’s not something that maybe everybody fully understands that the you know, the power of the globiflow, workspace, the community and communities that have grown up in podio. You know, is gives you such a leverage to ask questions to further your learning to be connected to other people who you can work with, in a very direct sense like for you, but also in a indirect sense where, you know, we pass things off to each other or we help each other out and that’s something that I do think people should take more advantage of, and probably not enough do. That is a very good point.
I do that without I first started out my journey I got, I was posting questions left, right and centre. And I got lots of help. Pete was one of the people actually, I have a look. And one of my questions from three years ago, Peter answered. But you know, and now in return, it’s almost a bit of a favour, isn’t it? Jordan, when you’re in this, once you know enough about podio, and you’ve learned from the people ahead of you, then you feel obliged to help them back 100% I have a lot of people on a regular basis, I have a constant, I have a follow up on there. And if there’s something that I can really help them to help with, then I am definitely coming back
Jordan Fleming: 5:37
as 100%. And that that sense of community is something that you know, and I work, I’ve been in podio for a long time now. And I was originally very active on the globiflow workspace back in the day I I’m not anymore, really because I don’t build anymore. You know, I’m Andrew Cranston who works with me. He’s much more involved in it, because he’s doing the builds more often. But but but I would say that that sense of community, both internally and externally, internally in terms of that ability to collaborate internally with your team, you know, that that that that ability to work together, and build these communities is something that I think podio brings to the table in a way that almost no other software system I’ve ever used, can do. What do you think about that?
Well, it’s the kind of people it attracts doesn’t it, that’s, that’s an executive suite for the DIY kind of thing. So you, a lot of people that come into the come into podio, they, they have an idea of something they want to achieve, and podio seems to pop up somehow, and they have a look at it. And then it is the ability for it to do so much more. So they feel like you can run their entire enterprise off the back of that. So I always say things like, if you if you’re an accountant, you’re probably as human being predisposed to be that kind of person, to be an accountant or an elite sportsman. And I think the people that are in the podio community are there because they are the type of entrepreneurs or type of, of executives or operators in a business that want that are attracted to the opportunities that podio presents. So naturally, in the communications in the forums, when we’re having these chats. We’re all like minded people, you know, we’re not we’re not going to find people like that work with a huge platforms like SAP, and JD Edwards and stuff like that. A SAP sorry, and JD Edwards because they don’t fit this model. And they don’t have forums like us with everyone’s And so yeah, podio attracts that type of person.
Jordan Fleming: 7:51
So let’s, let’s just dive back a little I do want to get to your work with future solutions, obviously. Cuz, you know, I know Pete Very well. And, and sometimes enjoy his company in real life when, when quarantine permits. But let’s dive back a little into how you got into podio. And, you know, because you you mentioned in when you were introducing yourself around your holiday let business. So, you know, I’m, I’m interested to find out, I’m always interested to see how people felt their journey started, you know, how they, you know, usually we take tentative steps into podio learn kind of thing, what, what the hell is all this about? And then we sort of start to open our eyes and see the possibilities. What were the first things that you were able to accomplish that made you think oh, podio is for me?
Hmm. So I guess I was the avatar of the person I was just explaining before I was the executive DIY. Yeah, and, and attracted to podio. Because of that. What I was before I started my business was a ETO electro techno officer on a super yacht on a private Sivir. For six years, I was working on Super yachts travelling around the world, the mid the Caribbean. And these are big boats. The last one I was on was 100 metres long as long as the rugby field and 24 crews five storeys above water three stories below monster of a thing. But I was 10 weeks at home and 10 weeks at sea, but it’s not good for your family. It’s not very conducive to family life. So I wanted to come to England and start a job and I started a business and property I’ve always had a passion for property. So I went down that avenue but I didn’t know exactly what I wanted to do. But I knew on my journey of learning what I wanted to do I’m gonna have to build a CRM of contacts people you know and Britain everything is done by the by the book so you know loads of solicit end up knowing loads. Have estate agents, loads of solicitors, loads of training people, etc. So my journey really started in my little cabin office, on board the bottom of on the board of ship, where I was researching what platforms would be controllable enough, like have have, have structured enough that I could build a CRM or an accounting system or a property management system or whatever, but dynamic enough that at that time, I didn’t know what I was going to do. So it has to be able to grow with me. And don’t get me wrong. I looked around, I looked at the signers and I looked at, I looked at everyone out there, but everyone does a really good job of one thing. And as we all know, podio it’s not it’s not a one trick pony. This one does. It has the ability to be able to do everything. And I quickly cottoned on because of my IT experience that I could create apps and workspaces and modules for whatever I wanted. And then the end, I designed seven businesses in property, there’s going to be the holiday lit business, and then a lettings business, and then a sales business. And then a project management business, and podio can do all of them. I have a workspace for each business has its own set of tasks and on finance. And I was like, Yeah, I’ve cracked it, I need to invest my time and money and knowledge into this one particular system. And we’ll cover them all off. When I got back to England, I live in Bath, which is a Roman city, very popular for tourism, I first looked at property investing, buying outright property and doing it up. But the buy price the entry, the entry price is way too high. So I ended up doing running holiday lets, which is managing other people’s properties. And podio was essential. So that if you look in the industry of holiday list, there’s loads of operators out loads of software companies out there that do holiday let management for you. But each of them miss something, like one might be really good at guest communications. But another one’s really bad at the back office accounting. And they all have their strengths and weaknesses. But so I use podio, I just had podio pumping, I created API connections to my channel managers that called me into stripe for transactions and into jot form so that guests could fill out forms, I got to a stage with podio in my business that a guest would book on Airbnb, my system would register it would send them a or booking.com or whatever, it would send them notification that we’ve got it, it would send them a form to fill in, they would choose what kind of beds they wanted, our beds could be split or put together. A lot of them any supplies they wanted in the house, in particular to custom their need. And the form would then trigger all sorts of actions to happen, even to the point that the linen company got an order for what how many sheets and towels and tea towels we needed. And that would be delivered to the house the week before they arrived, ready to sit up and I was off, I was hands off on that slide once.
Jordan Fleming: 13:07
But so let me dig into that a little because that’s really, you know, that’s really interesting, I think, um, you know, where, where people are looking to try and, you know, find how they can make the business more efficient. You know, whether they’re trying to figure out how poor you can work from them. For them. That’s a really good story, because it shows us a lot of things, that what I would classify as a, you know, would allow one person to run a four person company, right, like, you know, trying to do all those things manually, would would take a lot of time. And so, out of curiosity, as you develop the nobody, nobody starts as an expert in podio, you learn it. Now, you clearly had technical skills, you can’t connect to an API without some level of technical skills. But roughly speaking, how would you say your initial, what was the timeline of maybe your initial podio builds to get it? Probably through a couple iterations. We tend to do little iterations until we find a really good way. How long did you would you think that took you to get to a point where you were like, Yeah, man, we can we can cook?
Yeah, see, my my background wasn’t development wasn’t coding. My background was like I said, it was a Microsoft and Dell and HP we used to support a sport banks and the National Health Service and their support infrastructure isn’t like service desks and sporting hardware and Microsoft Office and all that kind of stuff, Exchange servers, but not coding coding was done to someone else. So when I came into my podio journey, I understood the logic, right? So podio’s got built in logic, what a relationship databases I don’t think that’s really rocket science. We change a field here, it changes a field over there. But as I grew, I really I needed to connect things. So something as simple as on booking.com, you have to take payments yourself, Airbnb take it for you. But on booking.com, you got to take payments yourself. So then I had to connect to a merchant bank system. So that was, so I use stripe. And then I was getting every day I had to reconcile the stripe payments, because you can’t let someone in your house until the paid. You know, these guests come and they might be paying 1000 quid for a weekend, but they need to pay their 200 quid deposit security deposit before they arrive. So I could be there at six o’clock on Friday night, reconciling stripe payments against before I could give them the key code to get in. Stuff like that I would really my learning of API’s and those advanced integrations were born from necessity. There’s either that as I figure that out, or forget spending Friday nights with my family anymore, because I would be constantly on the phone trying to figure out if someone’s paid. You talked about scale before. So I ran 14 properties in Bath by the time COVID took us down and I had me and one other two other VA s virtual assitants happen with a communications another company in Bath I know of has nine has had seven properties and nine staff. When I when I let go of my business, I handed over a lot of my properties to other property managers. And I’ve heard from the property managers that property owners sense because they can become friends. And they like the the automation, the quality of information that you had, as he was phenomenal, like my inner monthly reports can imagine in podio, what kind of data you can collect about your guests stays and how much linen they used. And did they use two jars of jam, or three, you know, I was very granular with the supplies, we have these little sachets of sugar. And every time housekeeping winner, they’d have to fill out an online form and the polio saying they use three Nespresso capsules, two bars of soap, three sugar sticks, and that would be in a report back the owner this month you used 200 sugar sticks.
Jordan Fleming: 17:20
And they had a they had a curry takeaway. So they went through four things of toilet paper. So that’s a no, but that’s an interesting, I mean, that’s an interesting level of granularity. But that also I think your wider point there is really, really important because the amount of data you can collect in podio and collect seamlessly in it, you know, and easily and then report on meaningfully is is something I think you all you start to you only grow into, it’s not something that necessarily you start out with. But that is a really good point. And it gives people you know, the ability to report on things. And, and whether it’s visually visualisation, or whether it’s through a PDF or whatever, there’s a huge amount of data, you can actually work within podio and, and make it a very, very powerful reporting system as well. And I don’t think that’s something people know, as well, because they only see the podio reports, which are basic. I mean, we wouldn’t classify as anything world beating. So let’s let’s let’s walk forward a little then. I understand the the bit you know, it’s interesting, the superyacht thing we’re gonna have to next time I mean, when I finally get to England again, we can we can all have beers, get go for cup pints, but
it’s all it’s all bikinis and gold bullion. Just imagine
Jordan Fleming: 18:50
that. So I understand that bit. I’m fascinated. Learn more about that. But then and then of course, your journey to your own business and how you got into podio That’s great. Now, presumably not you’ve been with future solutions for what six months? Yeah, yeah. Yeah, so and obviously future solutions, as as, you know, Pete’s been on before is like my my own company, Gamechangers a podio consultancy. So you’re now very much in the play of, of developing podio implementing podio into other people’s businesses. how, you know, what is that that change been like in terms of, you know, being able to custom build things for other people have you had to learn different things? Have you changed anything or as illuminated anything for you as you’ve moved into that side?
Yeah, yeah. Yeah, I guess. It feels like a really natural,natural shift, because looking back now, I didn’t really care about running a holiday list. company, I, I’ve spent more time doing programming, I’d be up till three or four in the morning trying to figure out a JSON query, you know, from jotform, or something like that i was i was spent so much more time doing the development on the back end. And I was with the with the clock with the customers with guests. Not they didn’t get any less service from us, because I automated so much. But the transition into future solutions became kind of natural, I think, because I was so heavily involved in the Podio development by the time my house your home closed, and then now working for other people and doing it for them. And I’ve really enjoyed the journey Pete and I had a discussion recently where we feel like we are partners, partners and in business building, with with entrepreneurs and executives. They want something from their business, we’re talking about reporting before. And I feel so strongly that for an entrepreneur and executive the reporting is so key to understanding the inner workings of your business. If you don’t know the granular detail, you’re guessing. And you don’t want to be guessing and wasting your time Life is too short to be guessing if you’re doing well. With your business, you need to know if you’re doing well with your business. And if you’re not changing business or do something else. And a lot of systems and infrastructures out there, they hide all that minutia. And a place where only a particular type of people can get access to it. But podio wears it on its sleeve. As I hear this, here’s all the information for you to milled and mould and change and try and learn and understand what your business is doing. And the integration pieces, that’s what I spend a lot of my time on. And future solutions, which is quite odd, because I didn’t do huge amounts of it in my house at home. But since come to future solutions. A lot of people a lot of the entrepreneurs that we get involved with are kind of the DIY, so they do know a bit about what they’re doing. But when they come to us, it’s no they’ve already built the apps, they’ve built the relationships, they’ve got a few of the flows, and then they might do something like can you integrate us with Google vision? They say we need to, we need to look at barcodes and get the serial number off from these photos. Can you integrate with Google vision or just on to instant two developments recently large ones for zoom and Shopify? Love those API’s. I want to go and give those API developers a huge cuddle and a beer. Yeah, when you see a good API, you know, a good API, it’s just a beautiful thing. But so that’s where my journey is going now with future solutions.
Jordan Fleming: 22:50
Yeah. And, you know, as you as you are now integrating into other companies, and is you you’re working with them on their vision, you know, which is a different thing. When we do our own versus someone else’s, you have to sometimes bite your tongue. You know, you have to sometimes, you know, as a consultant, you push as hard as you can sometimes and then sometimes you have to shut up and and say, all right, fine, I think it’s a bad idea. But whatever, we’ll do it. But you know, where, when you think of, you know, the work, of integrating podio into people’s other people’s businesses that you do with future solutions, where wherever the thing, you know, been really good successes or things that have stood out to you, aside from you. I mean, I get the integration bit that, that that’s the work you’re kind of focusing on right now. But in terms of like, working inside of other people’s businesses like that, have you had any things that really made you think, oh, that was brilliant. That was that was a really, that was a really successful thing we did that really helped their business out.
I think with a developer perspective, it’s always the time that you’ve bought back the people in the business. And that’s, that’s the that’s the success that I feel when whenever they asked whenever we do something is generally so that they could release resource from doing that particularly monotonous task, and aim them to something more creative. And that’s a comment that an exec that when they CEOs just gave me the other day and said they’re running a training course. And she says, How much of this can you automate? I said, I can automate the whole lot if you like. As long as you provide me the content of all of the videos and paperwork required to be delivered to the students, I can automate a whole lot because that sounds amazing because the admin running it at the moment, she is so creative, but she’s stuck doing all the paperwork. And just make sure people turn up for these zoom meetings and watch these videos. And what I haven’t started that project yet, but at the end of it, that woman will be released and her creativity will shine again. And both of them I’m pretty sure come back and say, beautiful. That’s what we want. And they’ll go into more ventures and be able to do more things
Jordan Fleming: 25:10
outside of it. Absolutely. Now, you mentioned I mean, you mentioned Shopify and zoom there. As to integrations you do. Have you there any other particular integrations that you’ve found indispensable, I mean, we can all say gloibiflow, because or whatever the hell it’s called. Now, I should learn that at some point, Citrix workspace automation through something or other. But I think that’s a given. I’ve stopped even saying globiflow. I mean, like, let’s just be honest, if you’re not using globiflow, I don’t even know what the hell you’re doing in podio. So uh, but any anything else that you found to be, you know, really valuable thing, tools that that you tend to use all the time or what feel like you are a key part of your arsenal.
We’ve stopped calling it globiflow. Thanks to the marketing requests of podio themselves, we call it PWA. And we refer to it now emails and messages now is PWA all over the place? podio workflow automation is good. But you’re not going to say that all day long. Are you? So we just go with PWA?
I mean, obviously, zoom, and Shopify have been my standout API’s that I’ve worked with. Recently. I’ve worked with a couple of shockers in the last six months, as well. And I won’t mention their names. But that just make it so impossible. Sometimes an API API work. A good API, you can have it done, you know, you can turn it around really rapidly a bad API. And you might be looping through pages of data, trying to find bits of information, and it’s who they are globiflows absolute must
Jordan Fleming: 26:53
Do you use procfu.com?
Yeah, we use procfu.com a lot. Yeah, we use procfu.com a lot. Also, not even just inside PWA, we sometimes use it on the outside. So just a query apps for information, because you can use any proxy script on their proper website without actually writing it into globiflow. So if you had to pick up your a, you caught me.
and we, because we’re developers, we might want to look up the statistics of a of an app or a field or a revision, and we might just pull it up on procfu. directly. We are about to dig into mini apps. I think shortly, I know that your team do a lot on the mini apps. side of it. Yep, absolutely out, our uptake has only been driven by client’s needs, really. And they have really expressed much on that area yet. But I’m pretty sure the more that we know, the more we’ll recommend.
Jordan Fleming: 27:56
As well, we’ve actually, you know, we’ve started using mini apps, particularly where we’ve got complex systems with many workspaces, we’ve started using mini apps as a way of interacting with another app in another workspace. Without so we often have build systems, that what I would call our master / sub workspace systems where we’ve got a master workspace system, and then a bunch of subs that feed data up, where you’ve got different departments or different people, whatever. And the challenge of that is always this way, you know, avoiding loops of flows, where, where you, you send something up to the master from the sub, and then that sends it back and then you know, and then eventually PWA we’re gonna call, it now locks you off and smacks you down and gives you a, a gentle nudge to tell you to stop. Um, and actually, the mini apps, you know, whether that is to automate it, you know, make it easy to make communication, or whether that’s just simply creating something in another app, you know, a mini app will allow you to do something, and give you an experience of actually doing something, because I think I think we’ve all probably built podio apps, where we have a Category field that acts like a button, right? Create x, right, we’ve all that is like that is like the my first to globiflow, right or PWA flow, whatever that we’re calling. And, and that’s fine. And what tends to happen is you click the button and then it creates it and then you either do a comment or you have a markdown or a relationship field, whatever, right. And with the mini apps, you actually can like click to create it, it opens it up with pre fills whatever you want. And then lets you fill in the stuff and click and create. So you’re doing it in a kind of more actionable way. I’m doing this thing and and we’ve found that to be hugely useful, so I definitely recommend that
remote removes the fluff as well doesn’t it. So like on the podio form on the podio screen is generally, you probably interacting with one or two fields every time we updated some information, but you have to stare at maybe 20 or 30 fields. I what you what you’re talking about, for me I call an echo. So in some systems where you don’t want permissions, like there’s a, the master app. And then you have the other apps out there for, say, clients, or guests or students, I call them echoes. And I hate doing an echo project. Because getting those horrible pwa loops, like you’re talking about when someone they’ve got to create one and a master. So you give them a webform to create a master. And then that echoes into their workspace. And then every time they do a comment, I present back to the master. It’s totally diabolical. And I think that for my outset, with podio, from the very beginning of my journey, there’s always been the weakest point, I think of podio is they haven’t given us a front end option. But every database in the world has a from the back end, you can look at it one way and from the front end, you can make different ways to look at it. But all we’ve been ever allowed is the podio front face. That’s it, not allowed anything else in any way shape, you know, Case in point is, all fields are in one long row. So you might have a category for like you say a button that says yes, no, but you could stack three buttons side by side and save all that real estate on the desktop. That’s a it’s a travesty that we’re still stuck in this age, which one giant long list of fields no matter the width, or the dynamics of them. So yeah, that is something that takes us to that next stage and the level of being able to manipulate the data in a in a more user friendly way of the 2020.
Jordan Fleming: 31:52
Well, I’ll share with you some points, some of the work developers are doing now on linking on putting together external pages globiflow pwa flow one of them, I’m gonna keep calling it globiflow if I don’t care, I’ll tell I get sued. pw a flow, external pages, and many apps together combined. Create a really a really easy, easy, quick and pretty easy to change, portal type light portal light environment. And that works really well I’ll share with you some examples at some point. Because I think, you know, if you’re going to experiment and get more into the miniapp we’ve got a lot of stuff we can probably share with you just as things we’ve done to give you a leg up. Right. And and give you that. But anyway, thanks. I mean, just as a final kind of closing thoughts, do you have any, you know, as someone who’s gone from learning podio, to building podio, to now implementing podio In other businesses – Do you have any sort of final kind of things you may want to thoughts from you as to, you know, the challenges and the values that podio can bring to somebody’s organisation? If they’re just starting out?
Yeah, sure. So um, patios sword is also its own Achilles heel. And that it can be anything and everything. I know that your podcast is looted to this many times, and everyone has a bit of a laugh about it. But it is absolutely true. It’s as never one thing that always starts in your workplace is one thing. So for your journey, if you’re starting out as an entrepreneur, jump into podio. And do one thing, create a task system, if you like, or create a little marketing content management system for your marketing from there, but just tackle the one thing first, to get your to get your teeth around it. And then like what happened with me and my house, your home, you’ll see that everything could be run not just your business, but any other business that you want. After that. The scope, the depth and width of podio is limitless. So don’t be scared. Don’t be scared of that at the start. chip off one bit. Have a crack and see how Yeah, see what you learn on the way.
Jordan Fleming: 34:19
Excellent. Well, Izzy, thank you so much for coming on the podcast. I think people are gonna be really interested to hear about your journey. They’re gonna want to follow up with you about your damn superyacht experience. Certainly I am to you know, the interested about how you managed to create such an interesting and efficient system for the holiday let’s and of course the now the transition you’ve now made to podio as consultants. I think that’s a really interesting journey and I’m sure other people will as well. For those listening. I will post in the podcast descriptions and on the web page. there will be links to the future solutions website so you can follow up with Izzy there And of course you can also find him on the globiflow forum clearly, and you can you can find him there. And I don’t doubt that he’ll probably give you some help as well. For me Don’t forget please to like and give us a rating it does really help the podcast. The more we can share it, the more we can spread the word of podio to people and of course, if you want to be a guest on the podcast, please head over to www.wearegamechangers.com and you can put in an inquiry and see if you want to come on. Izzy thanks so much for joining me and have a fantastic week my friend.
Thank you very much, Jordan. Wonderful. Thanks.
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